Essential Communications for the Aging and Disability Communities

Administration for Community Living

BETAH’s communications experts and the Administration for Community Living have made living in the community a reality for millions of older Americans and individuals with disabilities.

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At BETAH, we believe everyone deserves to live where they choose, and with the people they choose. That’s why we are proud to provide strategic communications services to a federal agency that works to advance independence and integration throughout life. Our approach involves creating a comprehensive plan to connect the agency’s community of stakeholders with the resources they need to promote aging in place, self-direction, and independence.

 

As communications experts, BETAH helps the Administration for Community Living (ACL) and its many programs and centers to develop and share critical information with and about the aging and disability services networks and the many home- and community-based services and supports they support.

 

Because each person has unique needs and preferences, it’s critical that ACL and its networks communicate effectively, tailoring content to suit a wide range of experiences. That’s why BETAH uses multiple channels and tactics, including blogs, toolkits, social media, fact and tip sheets, press releases, articles, and more to support ACL’s public affairs.

 

For people with intellectual and developmental disabilities, peer support can be impactful. To help inform partners, leaders, and others in the community, we developed a fact sheet about the peer-powered support available at the Centers for Independent Living, which work to support community living by providing resources and support.

 

We know that explainer videos, photography, and other graphic materials can educate, explain—and, hopefully, inspire action. So we created a YouTube video showing how beneficiaries and their families can rely on local State Health Insurance Assistance Program offices when navigating the complexities of Medicare.

 

BETAH is also particularly proud of our contribution to the Senior Medicare Patrol program, an important service to help prevent, detect, and report Medicare fraud. BETAH helped ACL put together a national radio tour for the program consisting of 26 interviews about how to prevent health care fraud. Reporting from just one week of the tour showed 187 airings across 10 markets, notoriously “difficult-to-get” stations such as WTOP (a top all-news radio broadcast station serving the Washington, D.C., metropolitan area).

 

BETAH’s solve-the-problem, make-things-better approach is one of the key factors that allows ACL to accomplish so much, according to a public affairs specialist at ACL.

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U.S. Department of Justice, Office of Justice Programs

At BETAH, Partnership Is Our Superpower

We are committed to the safety and well-being of communities everywhere. A strategic partnership helps connect local communities with highly coveted federal government criminal justice grants.

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Applications for the U.S. Department of Justice, Office of Justice Program’s law enforcement grants were spiking—with no sign of slowing down. No problem. At BETAH, we collaborate with others whose expertise augments our own capacity—partnering across mission-critical processes and creating a culture of continuous improvement. Working with strategic partners, we craft solutions that meet the client’s fluctuating deadlines and work surges—and facilitate rapid, fact-based decision-making that earns high praise. After all, at BETAH, partnership is our superpower.

 

Every year, the Office of Justice Programs (OJP) receives thousands of applications for grants from communities to help support criminal justice goals. The competition is fierce.

 

Making determinations about which communities are most deserving of these critical federal dollars is challenging. BETAH’s elite team of peer review specialists plays a vital role in gathering the information OJP needs to make informed decisions. But they can’t do it alone.

 

That’s why the support of our subcontractor, Leidos, is important. They provide IT support for completing the software code updates and other activities necessary for a major peer review system. And their flexible staffing support helps BETAH deliver for the customer during work surges and significant concentration of activities.

 

BETAH’s comprehensive management of peer review services ensures that grant applications are assessed against the program’s criteria. From supporting a team of reviewers to managing the logistics for in-person or virtual review panels, we focus on the details—assuring high quality, maximum efficiency, and risk reduction.

 

We have a seasoned and knowledgeable stand-ready team available on day one to ensure all government requirements are met and exceeded. Our data-driven, continuous improvement processes and strong IT management practices enhance the experience for applicants, reviewers, and awardees.

 

BETAH has been providing peer review support services to OJP since 2015. By managing a Blanket Purchase Agreement (BPA) and under the overall guidelines of OJP’s peer review policy, the BETAH team assists DOJ with administrative and logistical support to deliver effective and efficient peer review support services. BETAH provides all necessary personnel, facilities, equipment, materials, and services required to accomplish the tasks, which include logistical and administrative support of the entire peer review process; database management; reviewer outreach and maintenance; and policy, procedure, and training maintenance and process improvements.

 

According to the Bureau of Justice Assistance in the U.S. Department of Justice, “BETAH managed solicitations with a very high federal manager satisfaction with no issues reported and provided consistent and regular communication with program staff. External peer reviewer interaction and overall satisfaction were consistently high.”

 

BETAH looks forward to keeping a continuous improvement culture that consistently seeks to advance peer review operations and services.